Refund & Cancellation Policy

Effective Date: 22/05/2025
Operated by: Sun Academy

1. Overview

At Sun Academy, we strive to provide high-quality digital education and training. Since our courses are digital products with instant access, we follow a clear and fair Refund & Cancellation Policy.

By enrolling in any course, you agree to the terms outlined below.

2. Refund Policy

🟡 Digital Product Policy

All of our courses are digital and delivered instantly upon purchase. Therefore, we generally do not offer refunds once access is granted.

✅ Eligible Refunds (If Offered)

Refunds may be granted only under special circumstances, such as:

  • Duplicate payment

  • Technical error during payment or access

  • Inability to access the course due to a platform issue (not user error)

If you believe your case qualifies, please contact us within 3 days of purchase.

❌ Non-Refundable Situations

  • You changed your mind after purchasing

  • You expected something not clearly mentioned in the course outline

  • You did not use or complete the course

  • You claim personal dissatisfaction after full access is granted

  • Purchases made during discounts, offers, or bundle sales

3. Cancellation Policy

Since our courses are delivered digitally, no cancellation is possible once the course is purchased and access is granted.

Please read the course description, features, and FAQs carefully before making your purchase.

4. How to Request a Refund (if eligible)

To request a refund (if you meet the criteria), email us at:

📧 [Your support email]
Use the subject line: “Refund Request – [Your Order ID]”

Please include:

  • Full name

  • Registered email address

  • Order ID

  • Reason for refund request

  • Screenshots or proof (if applicable)

We will review your request and respond within 5–7 business days.

5. Chargebacks & Disputes

Initiating a chargeback without contacting us first will be considered a breach of our terms. We reserve the right to take legal action and ban users who abuse this policy.

6. Policy Updates

This Refund & Cancellation Policy may be updated periodically. The latest version will always be available on this page with the effective date.